PGA Terms & Conditions

PetGetAways herewith after refered to as PGA offer these guidelines for hassle free bookings with us and our suppliers. 

PGA Agents are looking forward to the opportunity to act as your booking agent for all your pet friendly travel needs.

These terms and conditions (the "Agreement") describe what you are legally entitled to expect from us when you purchase pet friendly travel related services through us, in addition to your obligations as a customer.

The terms "we", "us" and "our" refer to PetGetAways (PGA), providing Pet Friendly Travel Services & Products from reputable suppliers in the tourism and hospitality industry as well as pet product/service related businesses.

The term "you" refers to the customer (becoming a Club Member in order to book) visiting our website, booking a reservation through us or otherwise using our services as a Club Member.


1. Our Agreement With You

Products and Suppliers:

We sell a variety of pet friendly travel related products from a variety of suppliers and service providers ("Suppliers"). Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions. Please make sure you understand them. 

PetGetAways is acting as "Booking Agent" for pet friendly products and services that are not directly supplied by us (e.g. ground transportation, pet friendly accommodations, meals, tours, activities, etc.). 

Deposits and Payment:

Any deposits from you are either non-refundable or are subject to the terms and conditions of the Supplier.

Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full payment and other travel documents have been issued, subject to any terms and conditions of the Supplier.

We will advise you of the date that full payment is required. Upon your provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding Suppliers.


Once your booking has been paid for in full you will be able to download your booking detail files/maps/pet freindly guides/and additional info relating to that service from your confirmation email.

We reserve the right to charge an administration and courier fee should you make a request for such documents to be sent as a hard copy via courier service.

Cancellations and Changes:

Please read the "small print" on your booking confirmation file... suppliers have diffirent conditions and these will be stated on your booking file. 


All owners are responsible for providing any health records required by Suppliers and for adhering to Suppliers’ stated Pet Policies.

Owners are responsible for paying any Suppliers’ Pet Fees, usually payable at check-in or as part of your booking fees.

Any pet friendly activities arranged by PGA Agents and Suppliers are to be engaged in solely at the owner’s risk and responsibility. (Follow Safety Rules Please).

PGA Agents are not liable or responsible for the safety and well being of your pet during these activities and do not suggest that your pets participate in any activities that they are not already comfortable with and proficient in.

2. Your Agreement With Us

Your Acceptance of these Terms and Conditions:

By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement, including Parts 1-3 of this Agreement and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content.

You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due.

You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the applicable travel related product or service, and (d) our right to debit your account for any costs we incur as a result of such violation.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct.

You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements.

You understand that you are financially responsible for any use of our services or website by you and those using your name or account.

If You Change Your Booking:

Where a change requested by you to your travel arrangements is permitted and possible, our standard service fees will apply in addition to any additional Supplier charges.  Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased.

If You Cancel Your Booking:

If you cancel your arrangements, you may be entitled to a partial refund. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation.

If you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable or subject to supplier cancelation terms.

Refunds will only be paid to you once we have received the funds back from the Supplier(s). 

If You Have A Complaint:

If you have a problem during your holiday, please inform the relevant Supplier (e.g. your accommodation manager) immediately. Should they be unable to resolve the matter, please immediately contact PGA. If you fail to timely contact us, we may not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.

Travel Documents and Destinations:

It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash.
It is not always possible to replace travel documents in the case of loss, theft, damage, etc.

Prior to booking international pet friendly travel, we recommend that you review any Government prohibitions, warnings and advisories applicable to your destinations, including regulations involving pet quarentines and restrictions in entering a country with your pet. By offering pet friendly travel to any particular destination, we do not represent that travel in such destination is safe or without risk.

Passport, Visa and Immigration Requirements:

Should you wish to travel outside of South Africa with your pets, it is your responsibility to fulfill the passport, visa and other immigration requirements applicable to your itinerary and to fulfill any health records and other requirements necessary for your pet.

You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you or your pet being unable to travel due to not complying with any such requirements. Our website have information regarding travel across borders.


Travel insurance is a vital part of your arrangements - where applicable (cross border travel) you must arrange this yourself. Our website have links to travel insurance suppliers as well as pet health insurance agencies. (See Travel).

Travel Advice and Vaccinations:

If you are traveling across borders refer to the gornment links on the site for information.  Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary. Suppliers may require a copy of your pet’s vacine records and proof of flea protection.

Use of our Services and Website:

You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. 


You agree to indemnify PetGetAways, our affiliates, our suppliers, from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website.

Privacy Policy:

You consent to our processing and sharing of personal information about you and other members of your party that you have provided to us in accordance with the terms of and for the purposes set forth in our privacy policy. You represent that you have read and agree to the terms of our privacy policy, which can be found following this document.


The following terms and conditions apply if you are joining one of our pre-planned packages/ itineraries/routes/howlidays listed on our website.    

Deposit Payments

A deposit of 50% of total cost per person, per tour is required to confirm a reservation. Reservations will first be confirmed with suppliers before full payment will be accepted from clients. 

Confirmation Package
PGA will send you detailed information and travel directions, detailed itinerary, trip cancellation insurance application and pet policies details (also available on the website wiht each package) when the booking is confirmed by the venue manager  and fully paid by you. 

Balance Payments
The balance of the trip price is due 14 days prior to departure, and payment is done via the online shopsite's secure payment gateway: Payfast. 

Cancellations and Refunds
If you must cancel your reservation for a tour and/or its extension, we will refund your deposit, less the following fees per tour and/or extension:

Days Prior to Trip Start Date Trip Cancellation Fee/ Person
91+ days 10%
61-90 days 15%
46-60 days 50% of trip price
31-45 days 75% of trip price
0-30 days 100% of trip price

When you cancel a trip, we must ask you to notify us in writing. Exceptions to these policies cannot be made for any reason. We are also happy to assist you in transferring from one trip to another in the same calendar year up to 70 days prior to the trip date at no charge, after which our cancellation policy applies.

If unforeseen circumstances require a change to the trip itinerary, PGA will make every effort to select alternative pet friendly accommdation of the same standard and to keep modifications to a minimum. PGA reserves the right to cancel a trip for any reason. In such an instance, we will refund all payments received, which will constitute full settlement.
Arrival and Departure
Meeting and ending locations are listed on each of the individual package pages as well as in your pre-departure information. 


Due to the varied options available at accommodation venues - cost are per person and you will be allocated rooms according to the venue's set up.  Often these are a mix of double,single and bunk  beds or sleeper couches. We do not use hotels thus rooms will not be identical and you will be booked into the best unit available for your group/single person. 


Please consider travel insurance especially if you are going across borders (PGA's Africa Travel Department will be launch in 2018).  For local travel you can obtain travel insurance for peace of mind. 

Trip Price Includes
• Accommodations allocated as per units available.
• Breakfasts and most dinners daily, along with some lunches (please see specific trip information)
• Scheduled Pet Friendly Tours/Tastings/Cruises
• All transportation during the trip, whether by bus, boat or train.

Trip Price Does Not Include
• Land transportation to and from the accommodation venue unless package is offered with full transportation. 
• Beverages (wine or brandy tastings also offer grape juice tastings that will be included in scheduled itinerary. Braai drinks and drinks during the day excluded.)
• Personal Expenses (mostly lunches, farmstall purchases, snacks 7 beverages)
• Non-scheduled and non pet friendly activities.

Children's Rates
Where appicable these will be indicated on the package as well as in the online shop site package page. 

Responsibility and Release
You are responsible for choosing a trip that fits your abilities, level of fitness and health And that of your dogs!

If you need any assistance in selecting the right trip for you and your dogs, please contact us. Packages are breed size arranged so generally activities will suit the breed size( e.g the hikes will be shorter in small breed packages).

You are also responsible for reading the pre-trip information material and bringing with you all of the appropriate Dog Products (where not supplied by PGA and on private bookings) Generally dog beds/bowls/leashes/couch cover sheets... 

PGA reserves the right to accept, remove, retain or decline any trip member at any time should you not adhere to the rules of that venue or package. SAFETY is our main concern for both humans and pets! 

Payment of your deposit represents your acceptance of the terms and conditions, as well as all general information listed in the pet policy sections of each package.

PGA shall not be liable and does not assume responsibility for any claims, damages, expenses or other financial loss whether to person or property arising out of any injury, accident, death, cancellation, delay, alteration, or inconvenience resulting from any act of omission, commission or inadvertence of any accommodation venue, carrier, restaurant or other company or person rendering any of the services included in the tour or its pre and post tour arrangements, or caused by weather, sickness, strikes, quarantines or the willful or negligent acts of any other tour members or any cause whatsoever beyond the control of PetGetAways and it suppliers.

Some days or activities and certain trips are operated by local tour operators contracted with PGA. These operators have been selected for the quality of the services and tours they offer based on thier pet friendly policies. 

PGA reserves the right and trip participants agree to allow PGA or any supplier of PGA to take photographic or film records of any of our trips and trip participants, and may use any such records for promotional purpose and on our websites.


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